Business and Professional Skills

(30 Hours, 12 Sessions)

Learn to communicate simply but effectively with your Spanish-speaking clients, customers, and co-workers! It's easier than you think--no grammar, no alphabet to memorize, no rules to study.

Learn key phrases and terms for business, and with the help of your instructor and our easy-to-use manual and audio CD, you'll master Spanish pronunciation and be able to engage in short conversations on topics such as: meeting & greeting, numbers and times, days and dates, directions, real estate and financing terminology, applications, deposits and more.

The Workplace Spanish class is offered for these specific career areas: Healthcare, Construction, Realtors, Pharmacists, Police Officers, Car and Truck Dealers, and Landscapers.

Professional development and training for employees currently working in the insurance industry or those wanting to explore this career area. This program focuses on developing practical skills in key areas related to successfully working in today’s insurance industry. It provides an excellent opportunity for those with limited experience to move beyond the basics, and it is also beneficial for seasoned veterans who want to enhance their skills in areas where there has been significant change. For more information and a class start date, contact program manager Rosie Rosco, 562-2552.

(3.5 Hours, 1 Session)

Wow! That's what people say when they learn about the four very distinct personality styles and how they interact. Once you understand what motivates each style, what their stressors are, and the behaviors that come naturally to each, you have a tool that will enable you to have positive interactions with your boss, your co-workers, and your friends and family. As you begin to use your new knowledge, you will notice your own stress reactions fade as you focus on natural talents and abilities--both yours and others'. This is a fun, interactive learning experience that will change your "people' perspective forever.

(3.5 Hours, 1 Session)

Once you have the awareness of the four personality styles, it's time to learn how to effectively communicate with each style. How do you get and keep the attention of someone who's always on the move? How do you help the emotional person stick to the facts? How do you gain the confidence of the serious thinker? You'll learn how to approach each style, how to adapt your listening to each style, and how to improve the level of understanding in all your communications.

(3.5 Hours, 1 Session)

Everybody wants their workplace dynamic to be positive, progressive, and effective. But when personalities get in the way, some teams end up being downright dysfunctional. Put an end to the madness. Learn how to take full advantage of the styles of the team to turn dysfunctional into dynamite! Learn how to put together the most effective team personality, and learn how to guide your team members on their strengths and abilities.

(3.5 Hours, 1 Session)

You’ve heard the term “time management” for years. But we never can really manage time; all we can manage is ourselves. This self-management is so much easier when we understand our own personality style and what works best for us. “Time Management” trainings put us all in the same box with the same set of tools. Reality is, we all have our own motivators and priority systems. In this workshop, you’ll learn how to get a handle on what works for you, what keeps you motivated to accomplish your goals, and a system for staying on track no matter what style you are.

(2.5 Hours, 1 Session)

If we each have a personality style, then so do our customers! How can you tell a customer’s style? How do you respond best to that customer? How do you get the information you need from that customer? This workshop will teach you what to watch for in your customer’s body language, voice, tone, and words so that you can adapt to their style. You’ll find your customers raving about your service!

This online course prepares employees to deal with difficult workplace issues by focusing on “gray areas” of interpersonal behavior and the law. - What is and what is not unlawful harassment? - Where is the line drawn between consensual dating and harassment? - Are employees allowed to display in the workplace materials demonstrating their religious beliefs? - Can a customer or a vendor's conduct toward employees cause unlawful harassment? - Do harassment rules apply at organization parties or off-site events? - When is a hug or a shoulder rub appropriate in the workplace?

(21 hours, 7 sessions)

In this hands-one class, you will be exposed to the principles of good landscape design as well as knowledge of local plan materials and landscape elements. With the instructor’s guidance, you can design your own home grounds and learn how to maintain the plant life and water features. Topics covered include: landscaping trends, gardening time line for the year, design layouts, planning your flowerbeds/trees/shrubs, soil and soil preparation and water usage/drainage issues.

(48 hours, 16 class sessions).

Learn fundamental knowledge and skills to assist you in developing and maintaining effective tree health care programs. Tree care professionals can use this course to prepare for the Certified Arborist Certification Exam offered through the International Society of Arboriculture. You will learn about: Tree Biology, Safe Work Practices, Pruning, Climbing & Working in Trees, Tree Identification & Selection, Soils & Water Management, Tree Nutrition & Fertilization, Tree Installation & Establishment, Tree Assessment & Risk Management , Plant Disorders & Their Diagnosis, and Plant Health Care.

Successful events require planning, coordination, and management. Pull off your next event like a pro! In three nights of class, you will learn about the event management process and best practices. You will learn how sponsorships work and how to identify potential sponsors. You will learn how to identify, prioritize, select, coordinate, and evaluate all the elements that go into the production of a truly professional event. And, finally, you will create an actual event plan utilizing all your new skills.